FAQ
General eBike Questions
- Can I finance my eBike or Converision Kit?
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The eBike Store has partnered with BicycleLoan.com to provide low-interest loans for you new bicycle or conversion kit (w/installation). Click on the link for more details!
- Why Choose an Electric Bike?
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Why Choose An Electric Bike?
We love cycling regardless of whether we're powering along under our own steam or we've got an electric motor giving us some assistance. The great thing about electric bicycles is it doesn't matter if you are old or young, they enable pretty much anyone to enjoy the freedom that riding a bicycle brings.If your daily commute to work is less than 25 miles, and where circumstances allow, an electric bicycle is certainly worth considering as an alternate mode of transportation. Not only are E-Bikes green but they're also cheap to run. And if you still need convincing we've come up with a list of our top 10 reasons why you should choose an electric bike.#1 No bureaucracyAn electric bicycle doesn't have a log book and doesn't need to be registered with the DVLA. It doesn't need to be taxed or have insurance to be ridden on the road, and it will never need an MOT. You don't even require a licence to ride an electric bike, but even if you did you'd never need worry about speed cameras and fixed penalty notices ever again - or fines issued by wheel clampers or parking attendants for that matter.#2 Free parkingIf your local council is anything like ours then the cost of parking can be more than the ticket you purchased. How many times have you heard a story where a traffic warden has issued a ticket where a motorist has been a minute late? And the price of parking goes beyond the pound in your pocket. How often have you driven round and round looking for a space to park your car? An electric bicycle can often be parked right outside your destination at no cost, just like a conventional bicycle.#3 Quicker commutingDespite making cars that are faster and more powerful than ever before the average road speed of peak time commuter traffic in our cities is less than 10 mph. Anybody that spends most of their daily commute either sat stationary in traffic, stood at a bus stop, or waiting for a delayed train, should seriously consider getting an electric bicycle. If your daily commute is about 25 miles an E-Bike is the only form of transportation where your arrival time is guaranteed.#4 Cheap transportationIf you consider that electricity costs about £0.15 per kilowatt and an electric bicycle uses approximately 24 watt hours per mile, it costs around 15 pence to travel 40 miles on an electric bike. Translate that into a litre of petrol costing £1.10 and it means you could go up to 300 miles for the price of a litre of petrol. Even excluding servicing costs and depreciation, the savings made by riding an electric bicycle instead of driving a car are even greater when you factor in there's no tax or insurance premiums to pay.5# Go greenThe type of transportation we choose directly impacts the world we live in. An electric bicycle is a low impact form of transportation and in the UK almost 60% of all journeys to work are 10 miles or less, and a staggering 90% are 30 miles or less. An electric bike is well placed to make many of these journeys, replacing the high impact of a single passenger car travel. The choices we make today will determine the world we live in tomorrow and choosing an E-Bike is a healthy step in the right direction.#6 Personal fitnessMost people would argue that an electric bicycle defeats the object of getting fit, and if fitness is your objective then a conventional bicycle would be better. However, the reality is the majority of bicycles are only used a couple of times a month. The advantage an electric bike has is it can still be pedalled while using the power of the motor to take the strain out hills and headwinds, arriving at your destination without sweating or you legs aching. Forget expensive gym memberships and get an E-Bike instead.#7 Flatten hillsRiding up hills on an electric bicycle is a lot easier and safer than riding a conventional bicycle. Unless you are a keen cyclist hills are the main reason people don't like riding bicycles. They either think they won't make it to the top or don't feel safe because they're travelling so slowly. If you do some of the pedalling to share the effort, an electric bike makes light work of riding up hills where the electric powered motor does most of the work.#8 No sweatSweat may not be a problem if you are out on a leisure ride, but if you commute to work on a conventional bicycle it will be. While times are changing and some forward thinking employers now provide showers and other facilities for cyclists, the vast majority do not and have no intention of doing so. If you want to commute to work by bicycle, choosing an electric bike will eliminate the problem of sweating.#9 Hassle freeIf you are looking for a convenient, healthy and fun form of local transport, look no further than an electric bicycle. They remove the hassles of being stuck in traffic and searching for a parking space, and because the majority of local journeys are only a few miles they are often capable of faster door-to-door journey times than alternative forms of transport. We accept that they have limitations but even if you have shopping to carry or a child to transport, these can be overcome by fitting a rack or child seat.#10 Low depreciationAlthough it's still early days, and electric bicycles are relatively new technology, but all the evidence is pointing to good resale values for electric bikes, especially where a good quality bike has been purchased. The main reason for this is new developments are slow coming to market and models tend not to change radically from year to year. Our advice to you is set a budget, choose an electric bike that best fits your requirements, and spend as much as you can afford.
Source: www.electricbicyclereviews.co.uk - What is an eBike?
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Regulated by the Consumer Safety Product Commsion, an eBike is a bicycle with an electric motor & battery that makes bicycle transporation easier and more enjoyable for riders by helping them power up hills, commute with less sweat and run errands without a car. While the maximum speed and power limits vary by state, eBikes must have operable pedals. In Orgeon, eBikes are legal anywhere a bicycle is permitted
- About eBike Batteries
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About Rechargeable eBike Batteries
First and foremost - electric bicycle battery speak is confusing. It doesn't have to be but it is, mainly due to the incomplete and inaccurate way that batteries are referred to. There's an array of abbreviations to get to grips with like SLA, NiMH, Li-ion, Li-Po, and more recently LiFePO4 - but what do they all mean?Although popular in Asia - especially China - electric bikes, until very recently, have only appeared in small numbers in Europe. Historically this has been due to the weight, limited range, and recharge times of batteries - and our reliance on the car.As a result, development of the electric bike and rechargeable batteries has been slow while the industry waits for an increase in public interest. However, companies like Toshiba are now beginning to spend huge amounts of money developing better, more affordable batteries. With the worldwide emphasis now focused on finding more eco-friendly forms of transportation the spotlight is back on battery powered vehicles so technological advances are starting to filter through the to E-Bike market.The battery that you choose for your electric bicycle will directly affect the weight of your bike, the distance you will be able to travel, and the recharging time and cycle life of the battery - all rechargeable batteries have a finite lifespan and will slowly lose storage capacity as they age.Currently the most frequently used battery technologies are Sealed Lead Acid (SLA), Nickel Metal Hydride (NiMH), Lithium-ion (Li-ion), and Lithium-ion Polymer (Li-Po). The newest is Lithium Iron Phosphate (LiFePO4). Here's some advice if you're looking to buy an electric bike or a replacement battery.Sealed Lead Acid (SLA) batteries
Sealed Lead Acid batteries - or SLAs - have been around for 150 years and where size and weight are not an issue they are a cheap way of powering vehicles such as electric bicycles, mopeds and mobility scooters. They are easy to maintain and have a low self discharge rate - meaning how quickly they will lose their energy.However, because of their low energy density they tend to be heavy and bulky. Also, they take time to recharge and must be stored in a charged state. Many SLA batteries prefer a shallow discharge - i.e. not drained - because a deep discharge can damage them and reduce the cycle life of some batteries.
Pros:- Cheap to produce
- Virtually maintenance free
- Low self discharge rate

Cons:- Heavy
- Slow to recharge
- Must be stored in a charged state

Nickel Metal Hydride (NiMH) batteries
Nickel Metal Hydride - or NiMH - batteries are lighter than SLAs and recharge far more quickly. They are also less toxic than SLAs whilst still maintaining a high energy density. In cold weather however, performance is reduced. They also need to be fully discharged at set intervals to maximise the life of the battery.NiMH batteries can also suffer from "memory effect" meaning they gradually lose their maximum energy capacity if they are repeatedly recharged after being only partially discharged. The battery appears to "remember" the smaller capacity.
Pros:- Lightweight
- Fast to recharge
Low toxicityHigh energy density
Cons:- Reduced performance in cold weather
- Needs discharges at set intervals
- Can suffer from memory effect

Lithium-ion (Li-ion) batteries
This is where it gets a bit confusing, where manufacturers talk about lithium-ion batteries while also referring to chemical elements such as nickel, manganese and cobalt and abbreviations like Li-ion and even Li-Po - a following generation of battery that uses a polymer.All you need to know is that "lithium" refers to the basic material and "ion" refers to the method of handling electricity. Basically all the chemical elements and abbreviations mentioned above refer to lithium-ion batteries.Chemical elements like nickel, manganese and cobalt refer to the cathode material used, while polymer refers to a type of cell construction avoiding rigid plates.So for example, a battery can be lithium-ion manganese polymer with each word referring to something different. However, because this is a bit long winded - and will continue to get more long winded with each new battery technology that emerges - manufacturers have thankfully turned to simple abbreviations.In comparison to SLAs and NiMH batteries, Lithium-ion - or Li-ion - batteries are lightweight. They are also maintenance free, fast charging, and have a long lifespan. On the other hand though they are expensive and can be unstable. To counter this they must be used with a battery management system to maintain stability.
Pros:- Very lightweight
- Maintenance free
- Fast to recharge
- Longer lifespan

Cons:- Expensive
- Can be unstable

Lithium-ion Polymer (Li-Po) batteries
Lithium-ion Polymer - or Li-Po - batteries evolved from Li-ion batteries. As a result they are also lightweight, maintenance free, fast charging, and very durable with a long lifespan. They differ in that they use a polymer, a type of cell construction that means they don't use rigid plates. Or in other words, they are more stable than Li-ion models, have low levels of discharge, and can be constructed in to almost any shape. Naturally though, they are more expensive.
Pros:- Very lightweight & maintenance free
- Fast to recharge & very durable
- Longer lifespan
- More stable with lower levels of discharge

Cons:- Very expensive
- Little history of use to refer to

Lithium Iron Phosphate (LiFePO4) batteries
Lithium Iron Phosphate - or LiFePO4 - batteries are the newest technology and are currently the best. They are also Li-ion batteries even though the word "iron" is used. Iron is one of the top performing cathode materials but until recently no one had been able to find a suitable way of using it. These batteries promise to eventually be lifetime batteries because of iron's suitability and already they will accept between 1000 and 3000 charges - dependent upon usage. Of course, they are also the most expensive.
Pros:- Very lightweight & maintenance free
- Fast to recharge & very durable
- Longest lifespan - eventually lifetime
- More stable with lower levels of discharge

Cons:- Most expensive
- Virtually no history of use to refer to
Source: www.electricbicyclereviews.co.uk
- Can you recharge the battery by pedaling?
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Bicycles are such an efficient form of transportation, they do not have a large amout of additional mass that is readily available to to convert back to enegy as found in automobiles. The rule of thumb for the hub motors that have 'regen' is that a rider has to pedal 35% harder for 10 miles to get enough electricity to propel them one mile, without pedalling.
For geeks (like me) who want to dig deeper....Have you ever used a generator light on a bike? The most efficient electricity generating hubs take 8 watts of your energy to make 3 watts of electricity for use in lights and that is with you pedaling 20 MPH! To charge a 36V 10Ah battery, the 2.2 amp charger that comes with most eBikes uses 242 watts... for 5.5 hours (for a full charge)! Besides the energy used to move the bike, the most the average cyclist could produce to recharge their battery in the real world conditions about 5 watts.
Looking at this theorhetically,Ondrej Sosenka holds the world's record for pedalling the highest number of watts in one hour.His world record, 430 watts, would charge the average 36v 10Ah batteries I sell to about 1/3rd capacity if there was no energy loss to heat or voltage drop.
For all of the Tektronix and Intel EE's out there... You are correct that boosting the voltage up to 110 and then back down to 36V (actual 41.5V for a 36V LiIon) is an inefficient way to get there. If there was an efficient way to charge the battery at 41.5V with no loss, then a rider would only need to pedal 415 watts for one hour! Almost a world record, but achievable...Not feasible when using watts for moving a bicycle, but still theoretically possible...
- How many miles per gallon would an eBike get if it used gas?
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An electric bicycle would get the equivilant of approximately 1500 miles per gallon for a 250 watt, throttle-activated model. That is, if it used gas.
1 kWh = 3412 BTU
1 gal (US) gasoline = 114,500 BTU
EDIT: and the electric efficiency figures quoted are energy use "at the wall" (including charging inefficiencies), not just energy drained from the pack. - Can you ride an eBike in the Rain?
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Yes. However, you may still get wet1
We have chosen to carry only the highest quality eBikes and while they would not be appropriate for exploring underwater environments, riding in the rain will not harm them. As with any bike, we recommend that you towel them dry when you get home.
- How much does it cost to run an eBike?
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The figure generally quoted including running costs - such as consumables (tyres, batteries, etc) and depreciation - is approximately $.05 per mile.
- Do I need any special clothing to ride an E-Bike?
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Yes and no. In Oregon, you are legally obligated to wear a helmet, and we recommend using eye protection and highly visible clothing, but lycra is not required!
- What is the difference between a pedal-assist and an eBike?
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A pedal-assist has a pedal sensor that will cut the electric motor if you are not pedalling - you are only assisted by the motor. An eBike generally has a thumb or twist throttle and while we recommend peddling, an eBike can be powered along without having to pedal.
- How should I lock my electric bike?
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I suggest using a larger (at least 11 inches) Ulock to secure your frame and front wheel to a bike rack. I personally use a smaller cable lock which I girth hitch around the rear wheel and through the seat to keep any parts of my bike from rolling away without me.
- Do eBikes get Stolen more than regular bikes?
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The rate of bicycle theft in Portland is unacceptable. That being said, my expereience is that electric bikes are not stolen more frequently the In fact, pedal-only counterparts. In fact, the only electric bike that I know to be stolen was one from my shop floor - a customer who went for a test ride and didn't come back. When I said 'have a good time' that was not exactly what I had in mind...Now you know why I will ask you for ID before you go for a test ride!
- How far can I go?
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Considering that cars are most commonly driver with a single passenger, it is not uncommon for 95% of the force required to move a car to be expended on moving the car itself. Car efficiency will vary by driving style and terrain, but because the main required force stays constant, the range you might expect to travel on one tank of gas stays fairly consistent.
Electric bicycles are far more efficient that cars, so rider input (pedaling), terrain and cargo amount will have a sizable impact on the range you can expect from one charge of your battery. That being said, to determine the range you can expect from an electric bicycle, calculate the watt-hours of your battery by multiplying your battery's voltage by its rated amp-hours, then divide by this chart to determine the range of your system.
Using your motor very little - 10-13 watt-hours per mile Typical usage ~ 20 mph, motor consistently on 12-19 watt-hours per mile Burning Rubber - 20 mph+, no pedaling and/or pulling a heavy load 20-32 watt-hours per mileSo, lets try a calculation:
Say you were looking at a Pathfinder ST, to determine your range, we first calculate your watt hours: The Pathfinder ST comes with a 37v 14ah battery. 37 volts X 14 amp-hours = 518 watt-hours.
The short end of your range will be your most power-hungry energy consumption: 32 watt-hours. The long end of your range will be your most miserly enegry usage: 10 watt-hours per mile.
So, divide 518 by 32 and you get 16.2 miles for the low end and 518 divided by 10 is 51.8 miles on the high end. The range for the Pathfinder ST is 16.2 - 51.8 miles.
Conversion Kit Questions
- Do I have to have a rear rack?
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The battery has to go somewhere! The rear rack is the best choice. If you can create a better spot, sell it to us!
Legal Questions
- Is there an age restriction for riding an eBike?
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Yes. You need to be 16 years or older.
- Are there any other legal restrictions for riding an eBike?
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Yes. In Oregon, the electric motor is restricted to 1000 watts and cannot propel a 180 lb. rider more that 20MPH on level ground without peddling. Pedal-assist bikes (that require peddling) currently appear to be exempt from this requirement. Lastly, in Oregon, riders cannot use their motors while riding on sidewalks.
- Do I need a license to ride an E-Bike?
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No. In fact eBikes are not legally required to have insurance, registration or a license.
Troubleshooting Questions
- I had a small crash and now my motor won't work. Why?
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If your bike fell over, or you you were so enthralled with the wonder that is your new electric bike and say, you got distracted and ran, face-first, into your garage door, your motor may not work. That is most likely because it is laughing at you. Give it a few days and if it still won't work, look at the brake levers.
If the brake levers were bent, then they most likely aren't returning fully to their closed position. Ordinarily, the controller turns the motor off when the brakes are in use and that might be what is going on now. If the brakes are only minorly bent, (1 or 2 mm) you may be able to bend them back. However, your brake levers may have suffered internal cracks if they were bent more than 1 or 2mm and should be replaced. But hey, they are much less expensive that the new motor you thought you needed!
- Why isn't my eZee Battery Charging?
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For your eZee battery to charge propery, the charger needs to to be plugged into the wall and battery and then turned on.
If the charger is turned on before it is plugged into the battery, then it will not 'know' to read the battery charge level and will just sit there with its little green light giving you the impression that your battery is all set to take you on your next adventure...
- Why does the controller LED on my eZee bicycle flash?
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eZee bikes use a digital, self-diagnosing controller. The throttle-activated bikes also have a switched throttle. So when you turn off the throttle switch, the controller's self-diagnostic protocol will (mis)-diagnose a faultly throttle. If the LED turns to a constant red once your have flipped the throttle switch on, then the bike is acting normally.
If however, the controller LED does not stop blinking when you turn on the throttle switch, then you might have a problem. If that happens, you should promptly call Sterling at Bend Electric Vehicles, Or David & Eric at Electric and Folding Bikes Northwest.


